11th Feb 2020
Terms and conditions
Booking terms and conditions
Please read these booking terms and conditions carefully. Any reservation will be accepted on the basis that these conditions have been read and agreed.
The following conditions, in conjunction with the information contained on our website pages, forms your contract with SB Ski, the trading name for d’Antoine International Limited, a company incorporated in the Republic of Seychelles as an International Business Company under company registration number 206006 and having its registered offices in Victoria, Republic of Seychelles, its affiliates, associates, partners and nominated Companies (hereinafter called “the Company”). Any waiver of any of these clauses by the Company will not bind the Company to any subsequent waiver or otherwise affect the Company’s position.
a) To secure your reservation, we require your completed Booking Form and deposit payment of £200 per person by debit card or bank transfer, or the total accommodation cost if booking within 12 weeks of departure.
b) All deposits paid are non-refundable except in the circumstances detailed in Conditions 6 and 7.
A final statement will be sent with the booking confirmation. No further reminders will be sent and the full amount outstanding must:
c) be received by the Company no less than 12 weeks before departure (or over the phone for bookings taken 12 weeks or less before departure.)
d) If the Company does not receive deposits and/or the full amount outstanding on the final invoice by/on the due dates(s) the Company reserves the right at its absolute discretion, and at any subsequent time before departure, to treat the booking as cancelled by you and charge cancellation charges in accordance with the scale set out in Condition 5. In such cases a written notice of cancellation and a cancellation invoice will be sent to you.
e) All payments and final details forms must be received by the Company by the due dates. The Company reserves the right to make an administrative charge of £25 per person should this not be strictly adhered to.
f) The party leader is responsible for making all payments on the invoice for all party members. If any party member would like to make a separate payment there will be an admin fee of £10.
g) We reserve the right to charge an admin fee. Payment can be made by debit card or bank transfer: A/C no. 63917037, Sort Code 20-35-35
h) Early booking discount, when offered, is not applicable to school holiday peak weeks; in all other weeks this applies to adults only.
i) When booking 10 full paying adults the 11th goes free (not applicable in peak weeks).
3. Confirmation of booking
a) Please check carefully that everything is correct. It is on despatch of our invoice that a contract is made between us incorporating these booking conditions. Your final balance is due 12 weeks prior to departure. We do not normally send reminders, it is the guest/s responsibility to ensure the payment reaches us by the due date. In the event of late payment of more than 7 days, SB Ski reserves the right to charge a late payment fee.
b) A binding contract comes into existence when we accept your deposit or, in the case of bookings made within 12 weeks of departure, we give you verbal confirmation (which will be followed by email confirmation).
c) For all bookings made within 12 weeks of departure, the accommodation is confirmed as soon as verbal confirmation is given over the telephone and, therefore, if you subsequently cancel your booking, cancellation charges apply.
d) The person signing the Booking Form warrants to the Company, as a fundamental term of the contract, that he or she has the authority of each party member (and when a party member is under 18 years old the authority of a parent or legal guardian) to contract with the Company on behalf of each such member on the basis of these conditions and that all such persons are aware of these conditions and have agreed to be bound by them.
e) This contract shall be governed by English Law and is subject to the exclusive jurisdiction of the Courts of England and Wales.
f) No amendment, deletion or addition to the price or content of your accommodation will be binding on the Company unless confirmed in writing by the Company.
g) Payment will be processed from the card details given to secure the booking ONLY where agreed monies are not received by the required date and provision of these details to us will be deemed to include authorisation to deduct this payment. This authorisation will also apply to outstanding accounts for in-resort services for any member listed in the Booking Form.
4. Prices and surcharges
a) Once you have booked your accommodation and paid the deposit, the basic price of your accommodation as shown on your invoice cannot be increased (except because of earlier error) and will not be subject to any price amendments, unless you change your booking after confirmation and/or fail to meet payment schedules as outlined in the brochure and in these booking conditions. Our reservations staff will be able to confirm the correct price of your accommodation before you make your booking and, once confirmed, the basic price of your accommodation cannot be increased.
b) The final cost of pre-bookable lift passes cannot be confirmed until final prices have been agreed with the relevant lift companies, usually in the September of each year when tariffs for the next winter season are published. Whilst we believe our lift pass prices are competitive, in resort prices may differ especially if special offers are made by the resort authorities. In such events we regret that refunds cannot be made.
c) No surcharges are levied in the event of any unfavourable fluctuations in the components of your holiday cost. Similarly, no refunds are possible in the event of any favourable fluctuations.
d) The prices, offers and information on our web site are valid at the time of publication. We reserve the right to increase or reduce these prices or amend these offers or information at any time after publication and in future updates of the website. You will be advised of any change at the time of booking.
e) In the case of no snow/lift closure in resort, we will endeavour to find a nearby resort with snow/open lifts and organise a coach as transport. The cost of the transport will be at an additional cost to guests payable in resort.
f) During the season, in the event of there being only 1 or 2 children (aged 5 – 6 years old) or the same number of adults taking ski lessons, the company will offer a private one hour lesson for five days, replacing the group two hour lessons. The private lessons will take place after the group lessons or during the lunch period
5. Ski lessons
Group ski lessons are for 2 hours each day from Sunday to Thursday (for one week holidays from Saturday to Saturday) or from Sunday to Tuesday (for Sunday to Wednesday short breaks) and are included in the cost of your holiday. As such it is not possible to make any deduction for ski lessons which are not taken during the holiday.
The lessons are scheduled to start at 09.30 or 11.40 and we will make every effort to accommodate families and friends into lessons at the same times. However sometimes, logistically, it is not possible to arrange this and to maintain our high quality of instruction, so would ask for your understanding and co-operation. We will of course, make sure that young children have lessons at the same time as at least one parent/other family member. Lessons start and finish in the same location (unless pre-arranged or in exceptional circumstances). Lesson groups and times are advised on arrival day.
When you book, we ask you to carefully consider and to state your realistic ski level on the Booking Form, so that we can place you accurately into the most appropriate ski lesson group. We fully understand that factors such as ski experience, age, level of fitness will affect your ski ability. We will always adjust the groups after (or sometimes) during the first lesson to ensure that all guests can gain maximum enjoyment and benefit from the lessons. Occasionally the re-adjustment of a guest’s ski level may leave just 1 or 2 guests at a level which cannot be incorporated into another group. In this instance we reserve the right to replace the 2 hour group lesson with a one hour private lesson (which may take place at lunchtime after the finish of the group ski lessons)
In some weeks, we may have only 1 or 2 guests who are beginners and for maximum benefit to the guest/s, we will offer an intensive one hour private lesson, in lieu of the group ski lesson for part of or the whole week. Again this may take place after the finish of the group lessons.
Outside school holidays, when we have only I or 2 children in the chalet, depending on their ski level, we may include them in an adult ski group.
Our ultimate aim, when applying any or all of the above criteria, is to ensure that our ski lessons offer the maximum enjoyment, safety and benefit to all our guests.
6. Cancellation and amendments
If you wish to cancel or amend all or any part of your booking you should advise the Company as soon as possible. Any changes to the booking may incur an amendment fee of £25 per change. A cancellation or amendment is effective only when received in writing (email) by the Company from the person signing the Booking Form. Any new person added to the booking will be deemed to have signed the original Booking Form.
The following cancellation charges are applicable to all monies paid:
- More than 12 weeks before departure, the deposit received or due is forfeited.
- 12 weeks or less before departure, the total invoiced holiday price is forfeited.
7. If there is a change in plan
Whilst the Company will at all times endeavor to satisfy client requirements, nevertheless, because of changing circumstances, the Company reserves the right to make alterations to accommodation and online brochure/website details both before and after any booking has been confirmed. If, for any reason, details of your booked accommodation have to be changed before departure, the Company will inform you as early as possible.
Most changes, if necessary, will be minor. Occasionally, we have to make a significant change to confirmed accommodation. In the event of a significant change, you will be offered the choice of accepting the change, or purchasing other accommodation of at least comparable standard if available (and paying a supplement or receiving a refund in respect of any price difference), or receiving a full refund of all monies paid.
Due to operational reasons it may be necessary to change guest rooms. You will be notified as soon as possible ragrding this.
On rare occasions a ski area may be without snow. Snow is, of course, totally outside of the Company’s control and a lack of snow will not constitute a significant change. For this reason we are unable to offer any refunds due to lack of snow.
8. If we cancel your accommodation
We reserve the right at our absolute discretion to cancel your accommodation up to the date when payment of the final balance becomes due (normally not less than 12 weeks before your scheduled departure date. We shall only cancel after that date if: you fail to pay any of the deposits or final balance in full and on time, or it becomes necessary to do so as a result of circumstances beyond our control including, but not limited to those amounting to ‘Force Majeure’ as defined in Condition 9.
If we are forced to cancel your accommodation (other than due to your default in payment), the Company will offer you the choice of alternative accommodation, of at least comparable standard, if available, (and paying a supplement or receiving a refund in respect of any price difference), or a prompt and full refund of all monies you have paid.
Very rarely, the Company may be forced to curtail your accommodation after departure where circumstances arise amounting to ‘Force Majeure’ as defined in Condition 9. We reserve the right to do so and regret we cannot make any refunds or pay any compensation or be responsible for any cost or expenses incurred by you as a result.
We also reserve the right to cancel your accommodation and evict you from the property, with no refund of any monies paid, at any time during your stay, if we deem your behaviour to be anti-social or criminal leading to threats, perceived or real, to other guests or our staff.
9. SB Ski liability
The Company accepts no responsibility for the acts or omissions of its clients, whether negligent or otherwise, and shall not be held liable for any claims made against our clients either by other clients of SB Ski or third parties. Note: The client agrees to co-operate fully with SB Ski, or its insurers, in respect of any legal proceedings which SB Ski or its insurers may take against the relevant supplier and/or third party. In the event of personal injury unconnected with arrangements made by SB Ski, assistance will be given where appropriate subject to reasonable discretion.
The Company accepts no liability for any accident, losses or suffering arising for any reason. The Company’s staff may offer assistance where possible but such assistance is free and unqualified and carries no liability whatsoever. You are strongly advised to ensure that you are adequately insured both for personal injury and material loss/damage.
The manager, representative and/or supplier at SB Ski organises our ski programme with your safety in mind. They have complete discretion to vary or cancel skiing programmes according to weather conditions and the experience of group members.
10. Medical/Accident/ Cancellation Insurance
SBSki guests must have Insurance cover for their holiday upon arrival at the holiday destination. Cover must specifically include cover for a full reimbursement in the event that the holiday is cancelled for whatever reason, and we would be grateful if you would make sure that all of the holiday costs you have incurred, including any ancillary expenditure such as flights, separate accommodation and transfers, loss of enjoyment or any and all other heads of claim which may for time to time arise are included in your cover. All medical and accident recovery insurance for injuries gained whilst skiing should also be obtained.
11. Force Majeure
We regret we cannot accept liability, or make any refunds or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reason of circumstances amounting to ‘Force Majeure’. Circumstances amounting to ‘Force Majeure’ include any event which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or forestall such a (by way of example and not by way of limitation) war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions and all similar events.
12. If you have a complaint
We work hard to maintain high standards. If you do have a complaint:
a) Whilst on holiday. If you have a complaint about any aspect of the service provided by us, you must report this immediately to our resort manager and also to the supplier of the service in question, so that action can be taken to resolve the matter.
b) On your return home. If the complaint cannot be resolved, then please follow it up with an email to the Company within 28 days of returning from your holiday. The Company cannot accept liability in respect of any claims not notified to us and to our supplier in accordance with this clause.
We take great care to ensure the information on the website is accurate, but sometimes holiday particulars may be subject to change. SB Ski works hard to ensure that all verbal responses given are accurate but cannot be held responsible if this is not the case.
We have taken great care in the production of our literature but regret that we cannot be held responsible for circumstances outside of our control such as: public holidays, religious festivals, maintenance work, breakdown or closure of lift systems, adverse weather conditions, nor can we guarantee the working of equipment such as televisions, telephones, etc. If any change becomes apparent which we believe will materially affect the enjoyment of your holiday then we will notify the party leader immediately it is brought to our attention.
14. Financial protection
A Client Trust Account at Barclays Bank protects your holiday payment.
15. Local taxes
The Mayor’s office charges a local tax (currently €1.50 per person per day) for all those aged 16 and over. This tax is included in the price quoted for your accommodation.
16. Special offers
Special offers are applicable to new bookings only from the advertised date of promotion and valid until the advertised close date. Special offers cannot be applied retrospectively. Offers cannot be taken in conjunction with any other offers unless specified.
We do make it a condition that you are fully insured before travelling with us. We strongly recommend that a suitable Winter Sports Insurance policy is taken out at the time of booking.